Returns & Exchanges
We want you to love your Mermade Hair tools; if you are not completely satisfied, we offer a 30-day return policy for items in their original, unused condition and packaging.
1
Check Eligibility
Ensure your item is unused, in its original heat-protective packaging, and within 30 days of the delivery date.
2
Initiate Your Return
Visit our online returns portal with your order number and email address to generate a return authorization.
3
Pack and Ship
Securely pack your tools to prevent damage during transit and attach the provided shipping label to the outside of the box.
4
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing