Frequently Asked Questions
Everything you need to know to get the wave of your dreams.
What is the difference between the 32mm and 25mm Pro Wavers?
The 32mm Pro Waver creates large, effortless 'S' waves for a beachy look, while the 25mm Pro Waver produces tighter, more defined ripples perfect for shorter hair or a more glamorous finish.
Do Mermade Hair tools work on all hair types?
Yes, our tools feature adjustable temperature settings ranging from 80°C to 210°C, making them safe and effective for fine, thick, curly, or color-treated hair.
How long does shipping take?
Standard shipping typically takes 3-5 business days within domestic regions, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, tools that have been used cannot be returned unless they are faulty.
Do the tools come with a warranty?
All Mermade Hair electrical tools come with a 12-month manufacturer's warranty to ensure your styling experience is worry-free.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.